International Refunds & Exchanges

100% Satisfaction Guaranteed

We want you to be 100% satisfied with everything from William Painter. It’s OK to change your mind. If you’re not totally satisfied with your purchase you can return it within 14 days of delivery for a full refund or exchange for another style.

We will be more than happy to refund the cost of purchase and shipping. Unfortunately we will not be able to refund any duties & taxes paid by you. Orders shipped to countries outside of the US may be subject to import taxes, customs duties, and fees levied by the destination country. These fees are the responsibility of the purchaser.

*Please note the ONLY way we can refund you for the return shipping is through PayPal.

International Shipping, Duty & Tax Policy on Replacements & Exchanges

We inform the shipping courier and customs your order is a replacement and declare the value at a lower cost to avoid or minimize Duty & Tax fees as much as we can. Based on your international country your order still might be subject to duty & tax fees. Orders shipped to countries outside of the US may be subject to import taxes, customs duties, and fees levied by the destination country. These fees are the responsibility of the purchaser. Please note these are not fees levied or collected by us.