We want you to be 110% satisfied with everything from William Painter. It’s OK to change your mind. If you’re not totally satisfied with your purchase you can return it within 100 days for a full refund.
To get started, click on “Start a Return” then choose one of the START buttons below. At the end you’ll be provided with a shipping label to send your package back to us (US only).
*International orders please contact firstname.lastname@example.org
We stand by our products and back them up with our William Painter lifetime guarantee. This means if you break them, shatter them, blow them up, or run them over with a semi-truck we still guarantee them for life. Just send us your damaged pair (or the remaining pieces) and we will send you a brand new pair in return!
Since some of our products are limited edition we cannot guarantee a replacement, but we will get you a brand new frame of equal or lesser value of your choice!